Dear Beach Pet Hospital Family and Friends,
At Beach Pet Hospital we take the health of our patients, clients, and team members very seriously. At this time our furry friends are not expected to be impacted by this issue. However, as you are their primary caregivers and we support you in that role, we must all stay healthy as well.
We want you to be assured that we are practicing good hygiene as always. We will continue to follow our current cleaning protocols and implement additional measures as they come to our attention. For now, we will plan to clean all contact surfaces (keyboards, phones, clipboards, credit card machines, door handles, countertops, etc.) every half hour.
Please call our office upon arrival and one of our assistants or technicians will come out to your car. We ask that you remove your pet from the car and hand them to our staff member. Our staff will then bring your pet safely into the building for their exam and treatment. Your pet’s doctor will call your cell phone and go over all information regarding your pet's visit. This is the time to ask any questions you may have about your pet’s health, just as you would during a normal appointment in the exam room. We assure you that nothing is different than if you were in the building, and your pet is in the best place they could possibly be. Our staff member will then return your animal back to the car with the proper medications and items as you requested.
To make things easier on our clients and staff, we ask that you give your credit card to our staff member when initially greeted by our staff member. If needed, we can give you a total over the phone before running your card.
Please have your cell phone charged and ready to use. Your pet’s doctor will call your cell phone to go over all information. Please keep in mind that our doctors are working very hard, and answering your phone on the first call is greatly appreciated. This also helps us get you and your pet home as fast and efficiently as possible.
All tech visits: we are asking you to drive around to the back of our building, call to let us know you are here and we will come to you.
Dogs that are in need of an injection or vaccine booster: we will have you get them out of the car and it will be done easily with you outside.
Cats: Please have your cat inside the carrier while waiting in the car. If you do not have a carrier, we ask that you buy one before your pet’s appointment to ensure proper safety when bringing the cat in and out of the building.
If your pet has a special need, we will accommodate them accordingly.
Please call us 24 hours in advance for any medication refills so we can expedite your check out. When you arrive please call from the car and we will bring your prescription to you so that you don’t have to come into the building. Our staff members will get payment for medications over the phone when you request the medication. As of right now, we do not have an exact date as to when we will be allowing clients back into the building. We are very excited to get back to our usual routine, and we miss seeing you and being able to interact. As soon as it is safe for our clients, patients, and staff members, we will be making this adjustment to let people back into our building. We will keep you updated through our website, facebook, and are happy to answer any questions you have via email or phone.
With everyone’s help, we will do our best to continue to live our lives as normally as possible during this unusual time.
Your Beach Pet Family